IT Support Technician - 2nd Line–

POST is recruiting for an IT Support Technician - 2nd Line, to join our clients based, in Leeds. Our client is a leading provider of world-class technology services and solutions to businesses around the UK.

As an IT Support Technician, you will be involved in multi-tasking and a variety of issues for each account. You’ll work in a friendly team and be directly supporting the IT Infrastructure and Development Manager. Additionally, you’ll be expected to liaise with both senior stakeholders and third parties, so strong communication skills are a must.

This is a shift based role with the shift pattern as follows: Week 1: Mon - Fri 07:30 - 15:45; Sat 07:30 - 14:00; Week 2: Mon - Fri 11:45 - 20:00; 1 Rotating shift of 12:45 – 21:00

Some of the responsibilities in this role as IT Support Technician will be:

• Providing effective and friendly IT support to all users across sites over the business core operating hours – predominantly over the phone
• Resolve support issues on Microsoft Windows 7 including desktop applications. Basic phone system management.
• Side by side supporting key stakeholders during periods of technical difficulties
• Complete daily proactive checks of the IT infrastructure systems
• Maintain existing and deploy new desktop systems as required.
• Assist with the proactive management of the IT infrastructure including the monitoring of server systems, antivirus and backup solutions.
• Identify possible issues and escalate to senior systems support if necessary.
• Escalate recurring and major incidents to relevant senior support staff working closely with second-line technicians and systems engineers
• Follow department procedures and processes for key administration tasks as required.
• Work closely with infrastructure service providers to proactively monitor and maintain the IT and Telecoms Infrastructure.
• Constantly review the current IT infrastructure
• Be available for periodical trips down (London) to assist with cross-site support
• Support video conferencing technologies for our executive team, assisting with physical meeting room setups as well as software
• Company mobile device administration for IOS software
• Assist with handling of stock items and computer equipment

• Technical writing/drawing skills
• Excellent verbal communication skills
• Aptitude to operate independently and take accountability for the delivery of assigned initiatives.
• Ability to identify and understand underlying technical issues, root cause analysis of recurring IT issues is key to the role.
• Full server administration, data archiving, user management, performance and capacity balancing, system fault monitoring and remediation, cable patching and documentation, offsite backups of system and application software
• A good understanding of Windows operating systems, client-server networks and Microsoft Office applications is required. Training will be given on specific client application stack
• Basic understanding of Microsoft Technology Stack
• Understanding of network technologies
• Basic understanding of backup technologies and techniques
• Microsoft Remote Desktop Services
• SharePoint Administration
• Have the ability to learn and has good interpersonal skills within a challenging and demanding environment.
• Ability to work under pressure, with a can-do attitude

Advantageous

• MCSA (or equivalent) Demonstrable IT support experience, working within a busy IT service desk environment
• A strong technical background and broad-spectrum understanding of IT Technologies

• An industry matching salary.
• Pension Scheme with significantly higher matched contributions
• A tailored professional and personal development plan.
• Receive up to 10 days training per annum, relevant to your position.
• When you join the company, you’ll get your pick of their amazing company perks from Perkbox.
• Free financial wellbeing advice from Alexander Beard Group
• Childcare voucher scheme.
• Take part in our regular events and activities outside of work. for charity or just for fun
• Birthdays off as a paid holiday
• An extra weeks holiday the year you get married
• Referral scheme for bringing superstars to the business