- IT
22 November 2018 X

IT Support Technician - 2nd Line–

Salary £24,000 - £28,000
Location Leeds
Type Permanent
Sector IT

About the post–

POST is recruiting for an IT Support Technician - 2nd Line, to join our clients based, in Leeds. Our client is a leading provider of world-class technology services and solutions to businesses around the UK.

As an IT Support Technician, you will be involved in multi-tasking and a variety of issues for each account. You’ll work in a friendly team and be directly supporting the IT Infrastructure and Development Manager. Additionally, you’ll be expected to liaise with both senior stakeholders and third parties, so strong communication skills are a must.

This is a shift based role with the shift pattern as follows: Week 1: Mon - Fri 07:30 - 15:45; Sat 07:30 - 14:00; Week 2: Mon - Fri 11:45 - 20:00; 1 Rotating shift of 12:45 – 21:00

Some of the responsibilities in this role as IT Support Technician will be:

  • Providing effective and friendly IT support to all users across sites over the business core operating hours – predominantly over the phone
  • Resolve support issues on Microsoft Windows 7 including desktop applications. Basic phone system management.
  • Side by side supporting key stakeholders during periods of technical difficulties
  • Complete daily proactive checks of the IT infrastructure systems
  • Maintain existing and deploy new desktop systems as required.
  • Assist with the proactive management of the IT infrastructure including the monitoring of server systems, antivirus and backup solutions.
  • Identify possible issues and escalate to senior systems support if necessary.
  • Escalate recurring and major incidents to relevant senior support staff working closely with second-line technicians and systems engineers
  • Follow department procedures and processes for key administration tasks as required.
  • Work closely with infrastructure service providers to proactively monitor and maintain the IT and Telecoms Infrastructure.
  • Constantly review the current IT infrastructure
  • Be available for periodical trips down (London) to assist with cross-site support
  • Support video conferencing technologies for our executive team, assisting with physical meeting room setups as well as software
  • Company mobile device administration for IOS software
  • Assist with handling of stock items and computer equipment

What we need from you–

  • Technical writing/drawing skills
  • Excellent verbal communication skills
  • Aptitude to operate independently and take accountability for the delivery of assigned initiatives.
  • Ability to identify and understand underlying technical issues, root cause analysis of recurring IT issues is key to the role.
  • Full server administration, data archiving, user management, performance and capacity balancing, system fault monitoring and remediation, cable patching and documentation, offsite backups of system and application software
  • A good understanding of Windows operating systems, client-server networks and Microsoft Office applications is required. Training will be given on specific client application stack
  • Basic understanding of Microsoft Technology Stack
  • Understanding of network technologies
  • Basic understanding of backup technologies and techniques
  • Microsoft Remote Desktop Services
  • SharePoint Administration
  • Have the ability to learn and has good interpersonal skills within a challenging and demanding environment.
  • Ability to work under pressure, with a can-do attitude


  • MCSA (or equivalent) Demonstrable IT support experience, working within a busy IT service desk environment
  • A strong technical background and broad-spectrum understanding of IT Technologies

What you’ll get–

  • An industry matching salary.
  • Pension Scheme with significantly higher matched contributions
  • A tailored professional and personal development plan.
  • Receive up to 10 days training per annum, relevant to your position.
  • When you join the company, you’ll get your pick of their amazing company perks from Perkbox.
  • Free financial wellbeing advice from Alexander Beard Group
  • Childcare voucher scheme.
  • Take part in our regular events and activities outside of work. for charity or just for fun
  • Birthdays off as a paid holiday
  • An extra weeks holiday the year you get married
  • Referral scheme for bringing superstars to the business