IT Systems Engineer (3rd Line)–
About the post–
POST is recruiting for an IT Systems Engineer to join our clients existing team to provide IT Infrastructure and system support, which, will be site based, in Leeds. Our client is a leading provider of world-class technology services and solutions to businesses around the UK.
Our client is looking for candidates that have the experience to a 3rd line level in the Wintel arena. The role typically involves system support for a host of infrastructure services (IIS, Exchange, AV, Monitoring and backup). The successful candidate will join the clients’ existing team and undertake support and project-based activities. The team operate as technical escalation from the helpdesk team for incident support. The day-to-day activities are driven by incident workload and project-based activities.
In this role as IT Systems Engineer some of the responsibilities you can expect are:
- To provide technical support at a 3rd line escalation level
- To provide fulfilment of incidents and requests of an IT server/infrastructure nature
- The ability to communicate technical issues to a non-technical audience
- Incident management of major incidents
- Keeping the knowledge-based documents up to date
- To record all incidents / changes within the clients ITSM tool
- Make outbound phone calls to stakeholders keeping them informed on a regular basis
- End to end ownership of all incident / change / service requests through to closure
- Ability to provide a positive technical support experience
- Build strong relationships through effective methods of communication
- Identify and work towards service improvements
- Assess, prioritise and manage workload ensuring team goals are achieved
What we need from you–
- 5-10 Years working in IT Support (face to face or remote) with demonstrable
- experience at a 2nd/3rd line level
- Strong understanding of supporting Microsoft Server / Desktop technologies and associated suite of packages
- Experience of Server / Workstation hardware (component replacement)
- Android / iOS support
- Microsoft domain infrastructure; IIS, Exchange, Active Directory, group
- policy, DNS, DHCP, AV, Backups, VoIP
- Strong troubleshooting Experience
- Excellent communication skills
- Ability to work under own initiative
- Flexible, calm and approachable, 'can do’ attitude
- Ability to operate within a team
- Experience of Unix based systems
- ITIL framework
- Avaya Telephony system
- Line of Business application support experience
- Staff mentoring and development
What you’ll get–
- Competitive salary
- Discounted Gym Membership
- Share Purchase Scheme
- Staff Development Scheme
- Seasonal parties and regular team nights out
- Flexible working hours
- 21 days holiday, increasing to 25 days
- Half-day extra holiday on your birthday
If you are interested in this role, please apply ASAP. This vacancy is being advertised by Post Recruitment Ltd.
The services advertised by Post Recruitment Ltd are those of an Employment Agency, visit our website for more details.