- IT
07 May 2021 X

IT Support Technician–

Salary £23,000
Ref ESITS01
Location Bradford
Type Permanent
Sector IT
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About the post–

POST- Recruitment are working with a leading Independent Internet Service Provider based in Bradford. We are recruiting for a IT Support Technician to join their expanding team.

Role and Responsibilities

  • Adhering to company processes and procedures
  • Compliance with Statutory and Regulatory requirements
  • Contributing to Team Meetings by participation and attendance
  • Supporting in the achievement of business objectives
  • Engaging in the Personal Development Review process
  • Generation of reports as required by Leadership, Directors and Architects
  • Representing at Industry events
  • Actioning assigned Support tickets, responding to inbound customer queries and complaints
  • Performing diagnostics, utilising external and internal back-end systems Liaison with internal departments to resolve identified technical issues
  • Escalating complaints and unresolved issues to Senior Support Technicians, Support Manager and Suppliers, where required
  • Appropriately log and analyse call content to identify common trends and underlying problems
  • Configuration of hardware based on default settings and customer requirements Generation and delivery of training material to internal departments and third parties

What we need from you–

  • The ability to diagnose and assist customers with Connectivity queries across a variety of technologies
  • A good understanding of 3G and 4G data technology at an intermediate level
  • A good working knowledge of PSTN and the ability to diagnose intermediate level issues
  • A good working knowledge of ADSL and FTTC broadband at an intermediate level A basic understanding of FTTP, G-Fast, Leased Lines, Dark Fibre technologies and an entry level ability to diagnose such issues
  • Good understanding Domain, DNS, Mail, Web and MySQL technologies with an intermediate diagnostics skillset Some experience supporting and maintaining MOOC systems
  • A basic working knowledge of VOIP and SIP with the ability to perform entry level diagnostics and feature requests
  • A good working knowledge of content filtering and the ability to diagnose intermediate level queries
  • A good understanding of routers and firewalls with the ability to complete intermediate level configurations and diagnostics

What you’ll get–

  • £20,000-£23,000 per Annum
  • Monday to Friday office hours
  • Impressive range of benefits

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