- Admin
07 May 2021 X

Showroom Coordinator–

Salary £28,000
Ref ESSCLON01
Location London
Type Permanent
Sector Business Support
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About the post–

Our client is a successful, global brand with a European Head Office based in Leeds. They manufacture in facilities across the world and distribute their high-quality products across six continents.

THE OPPORTUNITY

They’re looking for a Showroom Sales and Customer Service Executive who is self-motivated, highly-organised and can work well within a team. With a positive 'can-do’ attitude and the ability to work well and accurately in a busy environment, the showroom Sales and Customer Service Executive will report directly to the General Manager and day-to-day to the Customer Experience Manager and will need to multi-task across various disciplines and communicate well both verbally and in writing with the many stakeholders.

The duties for this role are:

  • Maintain the London Showroom
  • Co-ordinate Showroom diary relating to customer presentations and customer visits
  • Offer product suggestions to both visiting and remote customers needing support/ideas and actively create sales
  • Acknowledge and process customer orders. Predominantly by email but telephonic / Skype communication with customers is often required
  • Maintain showroom stock and check stock availability within our supply chain
  • Prepare showroom for presentations including appropriate pulling together product and food when required
  • Schedule outgoing mail/package collections for all orders along with the necessary customs forms for all orders outside of the UK.
  • Take particular care of data protection and confidentiality - consistently ensuring sensitive documents are disposed of appropriately
  • Handle any customer complaints in a professional manner, seeking information from the appropriate areas, sharing information and seeking a suitable resolution for both customer and business
  • Support field sales force with sample requests and any other support required in the field
  • Maintaining the Database (training will be given) on a daily basis
  • Handle embroidery pricing enquiries, liaising with embroidery exec
  • Prepare/pack/deliver/retrieve goods for trade shows and presentations under direction of General Manager
  • Co-ordinate quarterly product stock takes
  • Communicate with stakeholders, customers and suppliers
  • Answers and screen incoming calls
  • Respond speedily to incoming emails/orders on a daily basis
  • Handle/welcome all visitors to the office/showroom
  • Collect and distribute the post and other incoming deliveries
  • Respond to staff/customer questions/concerns/complaints
  • Attend client meetings as requested. Limited travel in the UK may be required
  • Manage and fulfil general administrative tasks in support of the team
  • Schedule/arrange deliveries/collections. Manual handling and processing of a limited number of cartons per week is required.
  • Manage orders of stationary and other general office items when required
  • Other sundry tasks and duties as required by the Management. We have a small UK based team and a positive, proactive and can-do attitude is essential

What we need from you–

  • Contribute ideas to business growth and success
  • Be smart and resourceful with good business sense
  • Taking initiative in decision making
  • Embraces change
  • Creative thinking and strong, positive communication

What you’ll get–

  • Competitive market-related salary
  • Employer contribution to the state pension
  • 29 days paid annual leave total (including bank and public holidays)
  • Friendly, dynamic and flexible workplace

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