Operations Team Executive–

POST- is partnered with an established, leading independent UK payment company, that is looking to hire an Operations Team Executive to form a key part of their operations team.

Our client works closely with online businesses that are looking for simple and easy to use payment solutions, whether they are new to market or well established.

This is an exciting opportunity for a driven and self-motivated individual, to join a business that has exciting plans to grow over the coming months.

The role –

• Lead the post-sale engagement, retention, and growth of clients as an account executive.
• Support expansion of client accounts by identifying opportunities, drive business outcomes, ensure clients are provided with support and assistance where required.
• Serve as a trusted advisor to clients, educating them on e-commerce standards, industry, and regulatory requirements along with offering guidance in other key areas.
• Create and maintain documentation such as process documents and reports to help operationalise team activities.
• Work closely with internal teams including Sales and Risk and Compliance to understand and refine requirements, objectives, and processes to drive strategic solution.
• Principal liaison for clients via all methods of communication, dealing with a variety of requests and help individuals resolve their enquiries in a fair, efficient, and professional manner.
• Monitor and audit client activity on an ongoing basis and contact clients to discuss further.
• Support the team to ensure that performance standards and business objectives are met.
• Maintaining the Operations Culture along with other key business relationships.

What you’ll need –

• Understanding and experience of working with in the payments industry is advantageous but not essential.
• Detail oriented, deadline driven, self-directed and organised individual.
• Must have excellent communicational skills, proficient analytical skills, Proven ability to excel in a multi-tasking environment, Positive, ambitious, willing to learn and develop skillsets,
• Innovative mindset with the ability to develop ideas, seeking ways to add value to the Operations team and the wider business in general.
• Problem solving and gap analysis skills are advantageous.
• A good understanding of Microsoft Office specifically Word, Excel and
• Outlook is essential.

What you’ll get –

• Up to £25k basic salary, plus the opportunity of bonus.
• Hybrid working, 3 days from the office and 2 from home.
• 22 days holiday, plus bank holidays
• A warm, friendly and supportive culture within a growing business