- Digital - PR & Marketing
19 July 2022 X

Digital Customer Success Manager–

Salary £22,000 - £25,000
Location Leeds
Type Permanent
Sector Digital Marketing Retail Technology

About the post–

POST Recruitment has an exciting opportunity for a talented Customer Success Manager to join my client, a marketing technology business based in Leeds. They are just at the beginning of their journey and this creates an exciting opportunity for your work to have a huge impact. They are backed by notable investors, including thought leaders at Google, IBM and founders of many of today's fastest-growing startups.

As a Customer Success Manager, you will be the first touchpoint for clients and supporting the wider Customer Success Team, becoming a trusted advisor to many of the UK’s most innovative retail businesses.

Your day-to-day will consist of:

  • Running training sessions
  • Analysing customer data sets to draw up performance reports
  • Providing strategic recommendations
  • Ensuring the client has a clear strategy to capture the full value from Google Shopping
  • Creating excellent presentations.
  • Coordinating with the Marketing Team.
  • Supporting the Customer Success Team.

To flourish in this exciting role, you will be a data-driven, ambitious, and highly personable individual who can use these qualities combined with deep knowledge of digital marketing to become a trusted advisor to their retail clients.

Full training will be provided over a three month period.

What we need from you–

  • Knowledge of Google Adwords, Google Analytics and Data Studio.
  • Experience in digital marketing gained within an ecommerce environment
  • Experience and confidence with managing, optimising and analysing Google Adwords and Google Shopping campaigns is desirable but not essential.
  • Outstanding communication skills, written and verbal.
  • Able to communicate confidently and authoritatively with a wide variety of internal and external stakeholders, from C-Level to hands-on marketers or eCommerce specialists, to ensure prospects find you both engaging and credible.
  • High energy and ambitious.
  • You love making clients happy and go out of your way to do so. This is essential.
  • Organised and able to prioritise in a busy environment with a proactive and self-starter attitude.
  • Comfortable working with Microsoft products like Word, Excel, Power Point.
  • You actively seek feedback on what is and isn’t working, and proactively suggest initiatives that tackle pain points.
  • Excited at the opportunity to learn about the growing eCommerce sector and become an expert in eCommerce marketing as the space develops.

What you’ll get–

  • Regular long weekend company trips across Europe
  • Social Events.
  • Friday lunch on the company
  • Fun and supportive culture
  • Training and development opportunities
  • Casual dress
  • Company events & social hours
  • Ping pong skills are desirable but not essential!

If you are interested in this role, please apply to sam@postrecruitment.com. This vacancy is being advertised by Post Recruitment Ltd. The services advertised by Post Recruitment Ltd are those of an Employment Agency, visit our website for more details.