Customer Success Executive–

POST- are looking to hire an experienced Customer Success Executive for an incredibly successful market-leader.

This is a remote role with occcasional travel to Milton Keynes and London for training/meetings/sales conference/parties etc.

As a Customer Success Executive, you will play a pivotal role in retaining customers, providing exceptional service, and contributing to the training and upskilling of new members joining our client.

This is a fantastic chance to be part of a team that collaborates across departments to find innovative ways to maximize the value our customers derive from their products.

What you’ll be doing as an Customer Success Executive:

• Proactively build and nurture relationships with both new and existing customers.
• Interpret and communicate customer data effectively, demonstrating the value and return on investment of our products.
• Utilize internal tools and data to enhance the value proposition for our customers.
• Share in-depth knowledge of our client's products, reports, and tools, tailoring solutions to address customers' present and future challenges.
• Manage challenging conversations with customers seeking to optimize their membership benefits.
• Conduct relevant product and service training sessions with customers.
• Provide valuable insights to customers through outbound phone calls, conference calls, and screen sharing.
• Offer guidance and assistance to customers in various areas of their membership.
• Maintain consistent communication with internal teams to ensure a seamless, market-leading service.
• Foster a positive sentiment and build value with customers consistently.
• Share key learnings regularly with relevant stakeholders.
• Triage new joiner enquiries, allocating them to the appropriate departments for meetings and onboarding.

• Confident and engaging phone manner with a demonstrated ability to quickly build value with customers.
• B2B customer success experience.
• Highly organized, capable of balancing a challenging workload.
• Self-motivated with a high drive to exceed targets and expectations.
• Comfortable delivering, receiving, and acting on feedback.
• Strong listening skills and ability to demonstrate empathy.
• Comfortable handling challenging conversations and using questioning to achieve positive outcomes for customers.
• Ability to explain detailed reporting, tools, and products clearly to customers.
• Proactive mindset, taking responsibility for driving both individual workloads and team improvements.

• Up to £28,000 basic salary (depending on experience)
• 25 Days Holiday + Bank Holidays
• Great additional benefits, such as private healthcare for you and your dependents
• Support in your professional development and excellent progression opportunities from Account Manager to the next level

If you are interested in this Customer Success Executive role, please apply ASAP emma@postrecruitment.com. This vacancy is being advertised by Post Recruitment Ltd. The services advertised by Post Recruitment Ltd are those of an Employment Agency, visit our website for more details.