- Customer Services
14 November 2023 X

Customer Success Executive–

Salary Up to £28,000 + Excellent Benefits
Location Remote with travel to Milton Keynes
Type Permanent
Sector Business Support

About the post–

POST- are looking to hire an experienced Customer Success Executive for an incredibly successful market-leader.

This is a remote role with occcasional travel to Milton Keynes and London for training/meetings/sales conference/parties etc.

As a Customer Success Executive, you will play a pivotal role in retaining customers, providing exceptional service, and contributing to the training and upskilling of new members joining our client.

This is a fantastic chance to be part of a team that collaborates across departments to find innovative ways to maximize the value our customers derive from their products.

What you’ll be doing as an Customer Success Executive:

  • Proactively build and nurture relationships with both new and existing customers.
  • Interpret and communicate customer data effectively, demonstrating the value and return on investment of our products.
  • Utilize internal tools and data to enhance the value proposition for our customers.
  • Share in-depth knowledge of our client's products, reports, and tools, tailoring solutions to address customers' present and future challenges.
  • Manage challenging conversations with customers seeking to optimize their membership benefits.
  • Conduct relevant product and service training sessions with customers.
  • Provide valuable insights to customers through outbound phone calls, conference calls, and screen sharing.
  • Offer guidance and assistance to customers in various areas of their membership.
  • Maintain consistent communication with internal teams to ensure a seamless, market-leading service.
  • Foster a positive sentiment and build value with customers consistently.
  • Share key learnings regularly with relevant stakeholders.
  • Triage new joiner enquiries, allocating them to the appropriate departments for meetings and onboarding.

What we need from you–

  • Confident and engaging phone manner with a demonstrated ability to quickly build value with customers.
  • B2B customer success experience.
  • Highly organized, capable of balancing a challenging workload.
  • Self-motivated with a high drive to exceed targets and expectations.
  • Comfortable delivering, receiving, and acting on feedback.
  • Strong listening skills and ability to demonstrate empathy.
  • Comfortable handling challenging conversations and using questioning to achieve positive outcomes for customers.
  • Ability to explain detailed reporting, tools, and products clearly to customers.
  • Proactive mindset, taking responsibility for driving both individual workloads and team improvements.

What you’ll get–

  • Up to £28,000 basic salary (depending on experience)
  • 25 Days Holiday + Bank Holidays
  • Great additional benefits, such as private healthcare for you and your dependents
  • Support in your professional development and excellent progression opportunities from Account Manager to the next level

If you are interested in this Customer Success Executive role, please apply ASAP emma@postrecruitment.com. This vacancy is being advertised by Post Recruitment Ltd. The services advertised by Post Recruitment Ltd are those of an Employment Agency, visit our website for more details.