Customer Service Executive–

POST- are looking to hire experienced Customer Service Executives for an incredibly successful market-leader.

What you’ll be doing as a Customer Service Executive:

• Progressing applications for prospective tenants and ensuring they are completed in a timely manner.
• Making phone calls consistently throughout the day and sending emails to chase responses from applicants, landlords, employers, and any other relevant referees.
• Educating tenants and their referees on the requirements in order to establish affordability and suitability for a property and assisting them in how to provide.
• Taking phone calls and assessing emails to update applications and our customers of progress.
• Completing detailed and accurate final reports to reflect all investigations to make recommendations to our clients based on information gathered.
• Achieving targets and KPI’s surrounding inbound calls, email turnaround time and finishing final reports.

What we need to see from you:

• An excellent communicator – confident, professional, and approachable.
• Has a passion for customer service.
• Has the ability and drive to work in a fast-paced environment.
• Is experienced in managing varying workloads.
• Has excellent verbal and written communication.
• Is able to work within a team to achieve team, department, and business goals.
• Demonstrates good judgement and a decisive mindset.
• Has a willingness to learn, develop and build on feedback.
• Can be adaptable to business developments and customer needs.

What you’ll get as a Customer Service Executive:

• Hybrid-working after training – Tuesday and Wednesday in office
• £22,050 per annum
• 25 days holiday each year, plus Bank Holidays, and the ability to buy up to 5 more days per year.
• Company Sharesave scheme
• Private medical insurance for you and your family
• A cash plan so we can pick up the bill on things like dental and optical care, prescriptions, and physiotherapy
• Enhanced maternity and paternity leave
• Life assurance policies
• Generous pension scheme
• Rental deposit and travel loans
• Charity matching and payroll giving
• Referral bonuses
• Free tea, coffee, and fruit in the office
• Company-funded social events

If you are interested in this Customer Service role, please apply ASAP or contact Emma Sayles - emma@postrecruitment.com. This vacancy is being advertised by Post Recruitment Ltd. The services advertised by Post Recruitment Ltd are those of an Employment Agency, visit our website for more details.