Customer Service Prestige Brands–

The ideal candidate will have excellent Customer Service/Inbound Telephony experience as well as being able to develop the existing customer relationships. As a Customer Service Executive, you will demonstrate excellent knowledge of the product and brands (training will be provided).

Responsibilities include but not limited to:

• Resolve customer issues from initial first conversation.
• Answer any customer questions with ease and professionalism
• Be able to explain what has happened and what you have done to resolve this.
• No customer cases to be open any longer than 24hours
• All Web chats to be closed within 2 minutes of ending the chat.
• Show you take ownership and do the work for the customer, continue to track their order if it is stuck at customs.
• Have a positive attitude.
• Free thinking and good conversational skills allowing you to point the customer in the direction of an alternative or add on items should what they want not be available.
• Use open, honest and friendly language when talking to customers
• Achieve a minimum of 95% on all quality scores
• Understand what is expected of you when interacting with a customer and being able to demonstrate this.
• Answer every interaction with a positive, 'first contact of the day attitude’.
• Ask customers to rate your webchat
• Ask customers to leave a review on Trust Pilot.
• Be polite and respect to customers and colleagues alike

This role need the individual to hold responsibility for themselves

• Acceptance of your working pattern and any changes that may need to take place.
• Adherence to breaks and following the rules around what to do if you are late.
• Providing Good will which is appropriate for the issue, offering store credit first, however refunding when a customer demands for a refund.
• Reporting any issues or trends that you notice to your line manager.
• Agreeing and following the rules around annual leave and shift swaps.
• Understanding and maintaining the need for confidentiality when dealing with customer payment information.
• Work to the best of your abilities

£25,000 - £27,000 per annum

40 hours per week Shift pattern between 7am-11pm

If you are interested in this Customer Service role please apply ASAP or contact Emma Sayles - emma@postrecruitment.com. This vacancy is being advertised by Post Recruitment Ltd. The services advertised by Post Recruitment Ltd are those of an Employment Agency, visit our website for more details.