Operations and Fulfilment Manager–

POST recruitment are recruiting an Operations and Fulfilment Manager for an Omni Channel retail business in Harrogate.

Join a dynamic and fast-paced environment where you’ll take ownership of the end-to-end operations and fulfilment process. This hands-on role puts you at the heart of the UK operations and global logistics, ensuring that our client’s products are delivered seamlessly to customers and distributors worldwide.

As a key player in a small but high-performing team, you’ll drive operational excellence across supply chain management, inventory control, and order fulfilment, with a focus on delivering exceptional results. Your efforts will directly impact customer satisfaction, efficiency, and growth.

What You’ll Do:

• Own the Supply Chain: Manage relationships with overseas vendors, ensuring timely orders and on-schedule deliveries to keep our pipeline moving.
• Streamline International Logistics: Collaborate with freight providers to deliver goods quickly and cost-effectively to a global audience.
• Oversee Order Fulfilment: Lead the UK B2B and B2C fulfilment processes, working closely with 3PL partners to ensure every order is accurate and delivered on time.
• Control Inventory: Implement smart inventory management processes, aligning stock with customer demand and minimising waste.
• Leverage Data: Track key metrics like costs, accuracy, and productivity. Turn insights into actionable strategies to enhance efficiency and performance.
• Think Strategically: Help shape and execute strategies to optimise operations and elevate customer satisfaction.
• Manage Budgets: Contribute to budget planning and monitor financial aspects of supply chain and fulfilment operations.
• Solve Problems: Tackle escalated issues, identify process bottlenecks, and develop innovative solutions that drive results.

• Experience: Logistics, supply chain, or operations, ideally within a 3PL or international business setting.
• Results-Driven: A track record of delivering projects on time, within budget, and to a high standard.
• Analytical Mindset: Strong data skills with the ability to turn numbers into impactful insights.
• Tech-Savvy: Proficiency with relevant software tools and systems.
• Strong Communicator: Excellent interpersonal skills to build relationships with teams, partners, and stakeholders.

• £40,000 Negotiable Basic Salary
• 25 Days Holiday Plus Bank Holidays
• Company performance-based bonus structure
• Based in Harrogate, 4 days a week in the office, 1 day from home