- Developer - IT
01 October 2018 X

Website Support Services Manager - Magento/Drupal–

Salary £25,000 to £35,000
Location Manchester
Type Permanent
Sector Technology IT

About the post–

POST is recruiting for a Website Support Services Manager to work for one of the UK’s leading full-service digital agencies. Based in Manchester, they are at the forefront of technology and innovation with an unwavering commitment towards creating quality solutions for their clients.

They provide bespoke web solutions using the best web technologies for CMS’s, eCommerce, bespoke applications and integrated solutions which has seen them earn a reputation as the ‘go-to’ agency for projects where a high level of technical expertise is required.

The support services manager is responsible for overseeing the support operation within the business. You will monitor support issues across all of your supported clients, coordinating the activity required to successfully progress and resolve their issues. This role is heavily client-facing and involves prioritising incoming support issues then monitoring those issues through to a successful conclusion, in accordance with defined SLAs. 

The role involves working in close collaboration with account managers to raise specific issues or provide detailed updates as required, liaising with support technicians and the system administration team to facilitate client communication and move things along, and providing performance reports to the senior management team. This role has the potential to develop into a team leadership position as the support team expands.

What we need from you–

  • Experience in a similar customer support role dealing with 1st line technical issues over the phone
  • A background in web application management (Particularly Drupal/Magento)
  • Excellent client communication and customer support skills
  • Good organisational skills
  • Good personal presentation, especially when working with customers face to face

What you’ll get–

  • Highly Competitive Salary: with potential opportunities for progression and performance-related bonuses.
  • Personal Development: A host of possibilities for personal development, from in-house training workshops to conference and training opportunities.
  • Generous Holiday Allowance: enjoy 23 days holiday, plus 5 days over Christmas, and 8 Bank Holidays per year on top.
  • Work from Home Allowance
  • Flexible Working Hours
  • Company-issued MacBook Pro:
  • The chance to socialise and unwind
  • And then… after successfully passing your probation at, the benefits package gets a boost! Access to the company pension scheme, private healthcare, discounted rail commute and cycle to work programmes all ensure that you continue to be healthy and happy whilst working with us.

If you are interested in this role, please apply ASAP or contact Chris Nightingale at POST- for more details. This vacancy is being advertised by Post Recruitment Ltd. 

The services advertised by Post Recruitment Ltd are those of an Employment Agency, visit our website for more details.