- Digital - Customer Services
26 February 2018 X

Community Manager - Technology–

Salary Salary Negotiable
Location Leeds
Type Permanent
Sector Digital Technology

About the post–

POST are working in close collaboration with an award-winning media and technology company based in Leeds. Their products offer people a deeper understanding of cities and city-life. Recent successes include being named by Creative England as one of the UK’s 50 most creative businesses.

They're looking to recruit a technology enthusiast who loves dealing with people, and can help them to deliver exceptional support experiences for the growing community of people using their flagship technology product.

Based at their offices in Leeds, the successful candidate will play a key role in designing and delivering an ecosystem of support materials and inspiring content for their users, including written guides, tutorial videos, podcasts and blogs.

The candidate will oversee the management of the online helpdesk and live chat facilities, as well as the user-facing social media accounts.

While no specific experience is required, we are hoping to hear from creative individuals with some experience working in a customer services environment, with excellent communication and problem solving skills, looking to make a career in the world of technology.

What we need from you–

Essential skills needed for the role:

  • Exceptional communication skills
  • Good written English skills
  • A passion for helping people and providing great service
  • Confident with new technologies - it’s unlikely you’ve ever read an instruction manual

Desired skills needed for the role:

  • Experience working in a customer focussed industry
  • Experience of creating user support notes and instructions
  • Experience using social media to market projects and/or build a community
  • Some understanding of how apps and websites are made
  • Video and photo editing skills
  • Experience using Adobe Creative Cloud tools, like Photoshop and InDesign

What you’ll get–

As well as securing a highly competitive package, including participation in the company’s profit share scheme, the selected candidate will join one of the UK’s leading business innovators at a crucial stage in their development, and will have the opportunity to grow with them as they continue to evolve and expand.

If you are interested in this role, please apply ASAP. This vacancy is being advertised by Post Recruitment Ltd. The services advertised by Post Recruitment Ltd are those of an Employment Agency, visit our website for more details.